Is Your Security Screen Installer Actually Licensed? What NSW Law Requires

If you’re paying for security screen installation in NSW, check the installer’s credentials before comparing prices. Security doors and window grilles are regulated security equipment, and businesses supplying and installing them need the appropriate NSW security licensing. A low quote means little if the installer cannot demonstrate compliance.

For homeowners and property managers, the key questions are simple: is the business properly licensed, does the installation meet the relevant Australian Standard, and can the installer prove it?

A security screen is not simply a stronger flyscreen. It is a physical barrier designed to help resist forced entry while retaining airflow and visibility.

That distinction matters because NSW regulates security equipment work. NSW Police states that people specifically contracted to sell, install, maintain or repair security equipment generally need the appropriate security licence, subject to defined exemptions.

The business providing security operatives also needs the appropriate Master Security Licence. Whoever is fitting your security doors Taree homeowners rely on should therefore be able to explain their licensing and provide their licence details when asked.

This is one reason apparently similar quotes can vary. You are not only paying for mesh and a frame. You are paying for compliant products, correct measurement, suitable hardware, proper fixing and accountable installation.

The Security Industry Act 1997 forms part of the framework regulating security activities in NSW.

NSW Police identifies a Class 2C Security Equipment Specialist licence as covering activities including selling, installing, maintaining, repairing and servicing security equipment. Businesses providing licensed security operatives require the appropriate Master licence.

Glass 24/7 holds NSW Master Security Licence No. 409745243, issued by the NSW Police Force.

It is important to understand what that means. A Master licence relates to the security business, while people carrying out regulated security activities need the appropriate operative licence unless a relevant exemption applies.

Licensing also extends to relevant window security equipment. That is why our security window screens across the Manning Valley are supplied and installed within the same licensing and compliance framework.

Ask for the business's Master Security Licence number before accepting a quote.

You can contact the NSW Police Security Licensing & Enforcement Directorate (SLED) on 1300 362 001 for security licensing enquiries.

Before committing to an installer:

1. Ask for the business's NSW Master Security Licence number.
2. Ask about the licensing of the person completing the regulated installation work.
3. Verify licensing details with NSW Police SLED if required.
4. Ask which Australian Standard applies to the quoted security screen.
5. Confirm what compliance labelling or documentation comes with the installation.

Be cautious if an installer avoids these questions or suggests licensing does not matter. The same principle applies across other property work: establish qualifications and responsibilities before the job begins. We cover the broader approach in Top Questions To Ask Your Glass Repairer In Forster.

The AS 5039 framework covers the performance, testing and installation of security door and window screens.

The current framework includes AS 5039.1:2023 for classification and performance, AS 5039.2:2024 for installation and AS 5039.3:2023 for methods of test. Testing addresses areas such as impacts, jemmying, pulling, probing and attacks on screen material.

This matters because words such as "strong", "heavy-duty" or "secure" do not automatically mean a product meets the Australian Standard.

Installation matters too. Even a compliant product needs to be correctly measured, fixed and installed so the complete system performs as intended.

Glass 24/7 supports its security licensing with AGWA Accreditation ACP214 and NSSA Membership 239. NSSA membership includes ongoing compliance requirements, including annual auditing against relevant industry requirements.

These credentials serve different purposes. Licensing demonstrates legal authority to perform regulated security work, while accreditation, association membership and auditing provide further evidence of technical and professional standards.

A compliant security screen provides a physical barrier designed and tested to resist common methods of forced entry. Its effectiveness, however, depends on more than the mesh.

The frame, lock, hinges, fixings and surrounding structure all contribute to the finished system. Correct installation is therefore critical to maintaining the security performance the product was designed to provide.

Example: two homeowners could buy the same security screen system. One is correctly measured and installed with suitable fixings according to the applicable requirements. The other is poorly fitted to the opening. The product may be identical, but you should not assume the finished installations provide identical performance.

That is why workmanship should form part of your installer comparison.

In 2026, Tom Burley, Foreman at Glass 24/7, won the NSSA Rising Star Award at the National Security Screen Association national awards. The recognition reflects workmanship and professional contribution within the security screen industry.

Importantly, an award and a licence are not interchangeable credentials. Licensing is about legal compliance. An industry award recognises workmanship and professional achievement. Keeping that distinction clear makes both credentials more meaningful.

A detailed quote should tell you what you are actually buying. "Security door" on its own is not enough to establish whether the quoted product and installation meet the relevant requirements.

According to industry best practice, check that your quote clearly identifies:

• Relevant security licensing details;
• The security screen product or system;
• Applicable Australian Standard requirements;
• The scope of supply and installation;
• Locks, hinges, mesh or grille and other specified hardware;
• Applicable warranties;
• Expected installation timeframe; and
• Compliance labelling or documentation provided on completion.

This is where "you get what you pay for" becomes more than a cliché.

The cheapest quote may still offer good value, but price cannot establish that by itself. Compare licensing, product compliance, hardware, installation standards, workmanship, warranty and accountability.

If one installer can document those points and another cannot, the quotes are not genuinely like-for-like.

Once you've decided security screens are right for your property, make installer credentials part of your final comparison.

Glass 24/7 supplies and installs security doors and window screens for homeowners and property managers across Taree, Forster, Tuncurry, Old Bar, Wingham and the wider Manning Valley and Great Lakes.

If you'd like a quote that clearly explains what is being supplied and installed, get in touch with the Glass 24/7 team. Ask us about Master Security Licence No. 409745243, the applicable AS 5039 requirements and what you should expect from a compliant security screen installation.